Shipping and Returns
Shipping rates for all orders made through our online store are quoted live by various optional carriers in the cart or checkout once a shipping destination is added and shipped direct to the nominated customer shipping address. Entering a correct shipping addresses is the responsibility of the purchaser and may incur extra shipping fees to redirect to a subsequent corrected address.
Customers located in the Bundaberg region are given the option to select “Local Pickup” for shipping in the checkout. Customers will be notified once orders are complete and may then collect their order from 20B Victoria Street, Bundaberg East, Queensland.
All products sold by Online and Market Goods are warehoused and shipped Australia wide direct from our facility at Bundaberg East in Queensland.
We endeavor to ship received orders within 1-2 business days. Delivery times may vary by service and generally take between 2-8 business days depending on the destination.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please note: Rock products are made from natural stone and slight imperfections may be visible and no guarantee for minor defects in these products are given.
Once we have received your product, we will inspect it and notify you on the status of your refund after inspecting the item.
If your return or exchange is approved, we will initiate a refund to your original method of payment or postal address.
Online and Market Goods products are packed to arrive in good condition. All reasonable care is taken to ensure goods arrive in a condition expected by the customer. Online and Market Goods utilizes the freight services of third party Road Freight Carriers.
If there is obvious damage upon arrival from the carrier, the customer is responsible for:
- Inspecting goods upon receipt
- Noting damage in writing on carrier’s paperwork
- Photographing any damage
- Immediately contacting the supplier to file a damage claim
- Providing photographs of the damaged item/s and packaging along with Invoice number, item numbers and quantities within 7 days of receipt of delivery
Please note that photo documentation of all damaged items is required prior to issuing credit for damage. Claims for multiple items MUST be accompanied by individual photos OR an image of all pieces in one file. Approved credit values will be refunded to customers at the discretion of Online and Market Goods.