Shipping and Returns

If you are not entirely satisfied with your purchase, we are here to help.

Freight

Shipping rates for all orders made through our online store are quoted live in the cart or checkout for delivery by either Road freight or Road freight with insurance and shipped direct to the nominated customer address.

Order Collection

Online and Market Goods is a warehousing facility and we are unable to offer a counter sales service. All products are listed on our website and are updated regularly. Orders are not made available for collection, but are freighted from our Bundaberg East location in Queensland, customers will be notified once orders are shipped.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please note: Rock products are made from natural stone and slight imperfections may be visible and no guarantee for minor defects in these products are given.
Once we have received your product, we will inspect it and notify you on the status of your refund after inspecting the item.
If your return or exchange is approved, we will initiate a refund to your original method of payment or postal address.

Damaged Goods

Online and Market Goods products are packed to arrive in good condition. All reasonable care is taken to ensure goods arrive in a condition expected by the customer. Online and Market Goods utilizes the freight services of third party Road Freight Carriers.

If there is obvious damage upon arrival from the carrier, the customer is responsible for:

  • Inspecting goods upon receipt
  • Noting damage in writing on carrier’s paperwork
  • Photographing any damage
  • Immediately contacting the supplier to file a damage claim
  • Providing photographs of the damaged item/s and packaging along with Invoice number, item numbers and quantities within 7 days of receipt of delivery

Please note that photo documentation of all damaged items is required prior to issuing credit for damage. Claims for multiple items MUST be accompanied by individual photos OR an image of all pieces in one file. Approved credit values will be refunded to customers at the discretion of Online and Market Goods.